This guide is intended to help the Support Team and Retail Store Staff understand the key changes between TW App version 2 and version 3. It includes a comparison of available features, removed elements, and updated user experience flows.
| Feature / Screen | Version 2 | Version 3 (Current) |
|---|---|---|
| Home | Showcased many products | Simplified: shows Buy eSIM, Add Device, last added device |
| Devices Displayed | All types (Sapphire, Smart, Flex, etc.) | Only Sapphire & eSIMs, grouped by type |
| Device Details Page | Limited info | Cleaner view: top-up, remove device, track consumption |
| eSIM Top-up | Any plan could be added | Only plans from original country/region allowed |
| Cart Behavior | Multiple items allowed | Cart step removed. Only 1 item per purchase |
| Checkout | Showed subtotal and address | Simplified: no subtotal, no address field |
| Login Flow | Prompted on app launch | Log in only required when taking key actions |
| Support Page | Included Rental FAQ | Rental and Smart eSIM FAQ removed |
| Contact Support | Static info | Now a modal with redirect to WhatsApp, phone, or email |
| Buy Smart/Flex SIM, Rent Devices | Available | Removed completely |
| Track Legacy Devices | Allowed | Removed |
| My Addresses (Me Module) | Present | Removed |
